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Email & Retention

Build the relationship beyond the first sale.

Promotional emails, triggered email flows, and SMS—supported by customer insights and automation to improve follow-up and repeat purchases.

What’s included

Better follow-up. Stronger relationships.

01

Promotional Email Campaigns

Keep customers informed and give them a reason to return with timely promotions, launches, and seasonal campaigns.

  • Promotional email planning, copy, design, and scheduling
  • Audience segmentation, offer testing, and campaign reporting
02

Triggered Email Flows

Follow up automatically when customers subscribe, browse, abandon a cart, or make a purchase.

  • Welcome, abandoned-cart, post-purchase, replenishment, and win-back flows
  • Trigger setup, timing, segmentation, and end-to-end testing
03

SMS Marketing

Reach opted-in subscribers with timely offers and relevant follow-up.

  • Promotional SMS campaigns and behavior-triggered messages
  • Audience segmentation, consent, unsubscribe, and frequency controls
04

Popups & Lead Capture

Grow your audience with offers and forms that fit the on-site experience.

  • Signup popups, embedded forms, offer strategy, and audience targeting
  • Mobile design, display timing, frequency, and form testing
  • Connections to email lists, CRM records, and follow-up flows
05

Post-Purchase Surveys & Customer Insights

Learn why customers buy and how they discovered your business.

  • Post-purchase survey design, placement, and response collection
  • Customer feedback and self-reported attribution analysis
  • Insights that inform acquisition messaging, segmentation, and retention
06

CRM & Automation Workflows

Connect marketing activity with consistent customer follow-up.

  • Lead routing, CRM field mapping, list updates, and lifecycle triggers
  • Workflow setup and integrations across your existing marketing tools
  • End-to-end testing, error checks, and documentation for ongoing management
07

Retention Strategy & Performance

Use customer behavior to build stronger ongoing relationships.

  • Customer segmentation, repeat-purchase strategy, and campaign calendars
  • Creative and offer testing across email and SMS
  • Reporting on conversions, repeat sales, engagement, and list health

What you can expect

  • A lifecycle plan with defined audiences, messages, and triggers
  • Configured flows, forms, surveys, or integrations within the agreed scope
  • Tested customer journeys and documented workflows
  • Performance reporting and a clear improvement plan

We confirm deliverables, platform access, and ongoing responsibilities before work begins.

A clear next step

Let’s talk about your business.

Tell us what you want to achieve and where you’re getting stuck. We’ll discuss the priorities, services, and next steps that fit your business.